Privacy Policy

1. Introduction

This Privacy Policy explains how Ioanna Katsikari, email: mp@inthepresent.coach, (hereinafter “we”, “us”, or “our”), acting as data controller, collects, uses, discloses, and otherwise processes personal data when:

• you visit or use the website https://inthepresent.coach/ (“the Website”); or
• you receive Mental Performance Coaching Services (the Services) in accordance with the applicable Terms and Conditions.

We are committed to protecting your personal data and respecting your privacy in accordance with applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and any applicable provisions of the Greek data protection legislation.

Please read this Policy carefully before sharing any personal data with us through this Website or during our in-person or online coaching session.

2. What information can you find in this Policy?

Below you may read further information regarding:

• Data collected
• Purposes and Legal Bases of Processing
• Recipients of Your Personal Data
• Transfers outside the EEA
• How long your data is kept
• Automated Decision Making
• How your data is protected
• Your rights
• Cookies
• Changes to this Policy
• Links to Other websites

3. Data collected

We collect and process the following personal data:

• Identification data: your full name and email address.
• Account data: your email address and a password (stored in encrypted form), if you create an account.
• Contact Form Data: anything you choose to include when you use the contact form of the Website.
• Booking data: the date, time and duration of sessions, arranged through Calendly, your approximate location, cancellations or appointment changes and everything you will share through the Booking Form of the Website.
• Data automatically collected through cookies and related technologies installed on your device: such as IP address, MAC address, device operating system and the website through which you visited our Website, browser history and date of visit, as elaborated in the Cookies Policy.
• Questionnaire data: Data that you provide when answering online questionnaires through the Website or during our session. The questions relate to your behavior and not your health issues, religion or sexual orientation.
• Client records: Questionnaire results derived from the analysis of your input questionnaire data and notes taken during our online or live sessions based on the information that you provide.
• Payment data: information relating to payments made for the Services, such as the amount paid, payment date, transaction reference, invoice or order details, payment status, and limited payment method information, where applicable.

Cookies generally do not contain information that directly identifies a user; however, personal data we store about you may be linked to information stored in and obtained from cookies.

Special categories: We will never request that you share any special categories of personal data with us, including information relating to your health, religion or sexual orientation. Where you choose to provide such sensitive information, we will process it only where legally permitted, on the basis of your explicit consent, otherwise we will immediately delete it. Any such data will remain confidential.

4. Purposes and Legal Bases of Processing

Under the General Data Protection Regulation (GDPR), the data collected is used as follows:

Where certain personal data is required for you to access a Website feature or service, or to receive the agreed Services, the relevant fields will be marked as mandatory. You will also be informed accordingly during the provision of the Services. Please note that, if you do not provide the required information, you may not be able to access the relevant feature or service, or receive the agreed Services.

5. Recipients of Your Personal Data

The personal data collected will never be sold or traded. Personal data may be disclosed, in limited circumstances, to certain categories of recipients. Such recipients will have access only to the parts of the personal data that are strictly necessary for the performance of their duties or the provision of the relevant services. All data recipients are bound to protect personal data and to maintain appropriate security and confidentiality standards in accordance with applicable data protection laws.

In particular, personal data may be disclosed to:

• The booking platform (e.g. Calendly)
• Email and cloud service providers (e.g. Google)
• Banks or payment service providers
• Professional advisors, including attorneys and financial advisors;
• Providers of accounting support, IT and technical support services, suppliers of equipment and software necessary for the performance of my services
• Competent public regulatory, tax, judicial or other authorities, where disclosure is required by law or requested in accordance with applicable law;

6. Transfers outside the EEA

As some service providers (for example, Calendly) are based in the United States, some of your data will be transferred outside the European Economic Area. Where this happens, the transfer is protected by appropriate safeguards, such as adequacy decisions and the European Commission’s Standard Contractual Clauses, as follows:

7. How long your data is kept

The personal data collected is kept for as long as necessary to fulfil the purposes for which it was collected, as described above, and in any case, for as long as required or permitted by law in conjunction with the limitation periods for claims set forth by law.

The criteria used to determine the retention periods include but are not limited to: (i) the duration of the Services; (ii) the existence of a legal obligation to retain the data, e.g., to comply with tax obligations; (iii) the existence of a legitimate interest to retain the data, e.g., in the event of any termination, dispute, litigation or regulatory investigation.

Specifically, personal data is retained as follows:

• Data processed to reply to your enquiry: for up to 12 months unless a professional relationship is subsequently established.
• Data collected through the Questionnaire and client records: for the duration of the provision of the Services and, thereafter, for up to five (5) years for legal and accounting purposes. Data required for tax purposes is retained for a period of eleven (11) years, in accordance with applicable law.
• Account and booking data: until you ask to close your account or after two (2) years of inactivity.

Your Personal data may be retained for a longer period if, by the end of the above time periods, there are ongoing legal proceedings that directly or indirectly concern you. In this case, the retention period for your data will be extended until an irrevocable court decision is issued.

After these periods, your data is permanently deleted or anonymised.

For the retention period of data deriving from the use of cookies, please refer to the Cookies Policy.

8. Automated Decision Making

We do not make decisions based on automated processing. In case we are going to use such methods, we will notify you in advance, giving you the opportunity to object to these procedures.

9. How your data is protected

Every effort has been made to implement appropriate technical and organisational measures to keep your data safe, in particular against accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access. Such measures include encrypted connections, access controls, and limiting access to only what is needed.

10. Your rights

Under GDPR, provided that certain legal conditions are met, you have the right to:

• object to processing, in cases where the processing is based on your legitimate interest. In case, however, there are compelling and legitimate reasons that override your rights and interests, I may decline your objection, depending on the purpose of the processing.
• access your personal data;
• correct your personal data or request the completion of information that you consider incomplete;
• delete your personal data;
• restrict the processing of your personal data;
• receive a copy in a portable format or request that we transfer the data you have provided us to a third party (data portability);
• and, where the processing of your personal data relies on consent, withdraw that consent at any time.

To exercise any of these rights, you can contact us at: mp@inthepresent.coach. We will respond to your request in writing as soon as possible and in any case within one (1) or maximum three (3) months, depending on the nature and type of the request. Please be advised that certain exceptions apply with regard to the exercise of these rights, and therefore your requests may not be granted in every case.

If you believe your data has not been handled properly by us, you also have the right to lodge a complaint with the competent data protection authority. If you are resident in Greece, you may submit your complaint to the Hellenic Data Protection Authority, 1-3 Kifissias Street, 115 23, Athens, www.dpa.gr.

11. Cookies

For information about the use of cookies and related technologies, please visit the Cookie Policy.

12. Changes to this Policy

This Privacy Policy may be updated from time to time. Important changes to this Policy will be uploaded on the Website, while at the same time you may also be notified individually, if deemed necessary, by any appropriate means. In any case, we encourage you to periodically visit this page in order to stay informed of the Policy in force at any given time.

The current version is always the one published on this page, with the date below.

13. Links to other websites

This Website may provide links to other websites owned or operated by third parties. Please be aware that we do not control other websites, nor have any liability for their content, security safeguards or privacy practices and that, in any case, the present Privacy Policy does not apply to these websites. Therefore, we strongly encourage you to get informed on the Privacy Policy of any linked website you visit.

Last updated: 30 June 2026